REAL TALK
A predictable but valuable lesson for the future of shared services
The Australian public sector's recent experience with the GovERP project, an ambitious yet ultimately unsuccessful SAP implementation, has been a wake-up call. It's a stark reminder of the challenges of adopting large-scale, one-size-fits-all solutions.
It was also completely predictable.
Last month, IBRS published the first in a series of special IBRS reports on the ‘Future of Shared Services’, which directly called out why such projects are doomed and how shared services must adapt to a world where SaaS is delivering the hoped-for outcomes of shared services, without the top-heavy, cash-draining baggage.
If you want to see what’s next and how shared services must evolve, this report is essential reading. Download it now.
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